Privacy Policy

2. Information we collect

We collect information needed to run deliveries, support users, and improve our platform. This may include:

• Account details such as your name, email address, phone number, and business name.
• Order and delivery information, including pickup and drop-off addresses, parcel descriptions, delivery instructions, and order status.
• Location data when you use our app or services — for example, to assign riders, optimize routes, and show live tracking.
• Payment-related information processed by our payment partners (we do not store full card details on our servers).
• Communications you send us, including support requests, demo inquiries, and career applications.
• Technical data such as device type, app version, IP address, and usage logs used for security and performance.

3. How we use your information

• Create and manage your account and deliveries.
• Match orders with riders and optimize delivery routes.
• Provide tracking updates to senders, recipients, and businesses.
• Process payments and send receipts or billing records.
• Respond to support requests and resolve disputes.
• Send service-related notices (for example, delivery updates or account changes).
• Improve platform reliability, safety, and product features.
• Detect fraud, abuse, and security incidents.
• Comply with applicable law and enforce our Terms & Conditions.

4. How we share information

We share information only when necessary to operate the service or when required by law. This may include:

• Riders and delivery partners who need order and location details to complete a trip.
• Business customers who booked a delivery and need status updates for their orders.
• Service providers that help us with hosting, analytics, communications, payments, or customer support — under contracts that require them to protect your data.
• Law enforcement, regulators, or other parties when we believe disclosure is required by law or necessary to protect users, riders, or the public.

We do not sell your personal information to third parties for their own marketing purposes.

5. Data retention

We keep personal information for as long as needed to provide our services, meet legal and accounting obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymize it using reasonable technical and organizational measures.

6. Security

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure; we continuously work to improve our protections. See our Safety & Security page for more detail on how we approach platform safety.

7. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain uses of your personal information. You can also:

• Update account details in the app or by contacting support.
• Opt out of non-essential marketing emails by using the unsubscribe link or emailing us.
• Request access to or deletion of your data by writing to contact@delemate.com (we may need to verify your identity).

We will respond to legitimate requests within a reasonable timeframe and as required by applicable law.

8. Children

DeleMate services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact contact@delemate.com and we will take appropriate steps to remove it.

9. International users

Our services are primarily operated in India. If you access the platform from other regions, your information may be processed in India or where our service providers operate. By using our services, you understand that your data may be transferred to jurisdictions with different data protection laws.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and adjust the "Last updated" date. Continued use of our services after changes take effect means you accept the revised policy.