Privacy Policy
Welcome to DeleMate
Your privacy is important to DeleMate Services Private Limited (the "Company," "we," "DeleMate," "us," or "our"). This Privacy Policy outlines how we collect, use, process, store, and protect your information when you use our platform or services.
Who We Are
DeleMate is a technology platform that facilitates peer-to-peer delivery services by connecting senders and delivery agents (Mates) to transport packages efficiently and securely.
User Acceptance
By accessing or using the DeleMate Platform or Services, you agree to and accept this Privacy Policy. Any collection, processing, and use of your information will be in accordance with this Policy and applicable laws, including the Information Technology Act, 2000.
If you do not agree with this Policy, please refrain from using or accessing the DeleMate Platform.
What Information Do We Collect?
👤 Personal Information
When you create a DeleMate account, we collect:
- • Email address, name, mobile number
- • Address, date of birth, photograph, gender
- • Payment-related information
- • Emergency contact details
📍 Location Data
We collect location data to provide accurate delivery services, track packages in real-time, and ensure safety for all parties involved. For Mates, location data is collected even when the app runs in the background.
🚚 Transaction Information
We collect data related to deliveries including pick-up and drop-off locations, payment transaction details, distance traveled, and delivery completion status.
✅ Verification Information (For Mates)
For delivery agents, we collect profile pictures, government-issued ID documents (Aadhaar, PAN), license details, vehicle registration, insurance documents, and background check information.
How We Use Your Information
Our primary objective in collecting your information is to provide you with a seamless and enhanced experience while using DeleMate's services:
Service Provision
To allow you to access and use the DeleMate platform, verify your identity, and facilitate delivery services.
Safety & Security
To prevent fraud, detect violations, conduct background checks, and ensure the safety of all users.
Communication
To send service updates, promotional materials, and important notices via email, SMS, or other media.
Platform Improvement
To analyze performance, fix errors, enhance usability, and tailor services to your preferences.
Cookies and Similar Technologies
The DeleMate platform uses cookies, pixel tags, and similar technologies to collect and store information related to your usage of our services. We use these technologies to:
- • Verify your identity and authenticate you
- • Save your preferences and settings
- • Track content usage and analyze traffic patterns
- • Deliver and measure advertisement effectiveness
Managing Cookies
You can adjust your cookie settings through your browser preferences. However, disabling cookies might affect certain features of our platform.
How We Share Information
We do not sell, share, rent, or trade your information, except in the following circumstances:
Service Providers
We share information with third-party service providers who assist in facilitating our services.
Legal Compliance
We may disclose information to comply with legal obligations or government requests.
Delivery Facilitation
We share necessary delivery information between senders and mates to complete deliveries.
Business Transfers
In case of merger or acquisition, your information may be transferred to new owners.
Data Security
We prioritize the security of your information and have implemented appropriate technical and security measures. We utilize vault and tokenization services from trusted third-party providers to protect sensitive information.
While we take all necessary precautions, please note that internet transmission is not entirely secure. We recommend keeping your login credentials confidential and not sharing passwords with anyone.
Your Rights
Update Your Information
You can correct, delete, or update your details through your account profile page or by contacting our Grievance Officer.
Account Cancellation
You may request account cancellation or ask us to stop using your information to provide services.
Data Retention
We retain your information for as long as your account is active. After termination, certain data may be retained for 180 days for dispute resolution and fraud prevention.
Grievance Officer
For any requests, complaints, feedback, or grievances regarding how we process your information, please contact our grievance officer:
Contact Information
For further questions or support, you can reach us at:
Thank you for choosing DeleMate! We're committed to protecting your privacy and providing you with secure, reliable delivery services.
Built with ❤️ by the DeleMate Team